Terms and conditions of use
Returns and Exchanges
- 1. Returns and exchanges may be made within 30 days of original purchase.
- 2. Returned or exchanged items must be unused and must have original tags and packaging intact.
- 3. Send a copy of your receipt with your return and indicate on the receipt why you are returning or exchanging the item. For exchanges, please indicate what item(s) you would like in exchange.
- 4. Customers are responsible for shipping charges unless the merchandise is defective or if the original order was shipped incorrectly.
- 5. Clearance items are final sale.
- 6. Please send returns and exchanges to:
MiaMum Inc.
1010-82 Street SW
Edmonton, AB
T6X 1E4
Shipping
Orders are processed within 1-3 business days. We do our best to ship orders as soon as possible. You will receive a confirmation email and tracking number (if available) when your order has shipped.
MiaMum™ Inc. Shipping
Within Canada:
|
Order Amount |
Shipping Method |
Cost to Ship |
Delivery Time |
Details |
|
$0 - $26 |
CanadaPost Letter *CUSTOMER ASSUMES RESPONSIBILITY for lost or damaged goods* |
$1.75 |
Up to 2 weeks (no Guarantee) |
No insurance, no tracking #, *customer assumes responsibility for lost/ damaged goods* |
|
$0 - $99.99 |
CanadaPost Xpresspost |
$11 |
1-2 business days guaranteed |
Includes tracking # and $100 insurance |
|
$100 - unlimited |
CanadaPost Xpresspost |
$15 |
1-2 business days guaranteed |
Includes tracking # and $100 insurance |
To USA:
|
Order Amount |
Shipping Method |
Cost to Ship |
Delivery Time |
Details |
|
$0-$99.99 |
CanadaPost Small Packet Air |
$10 |
4 – 12 business days (not guaranteed) |
No tracking #, includes $100 insurance |
|
$100 - unlimited |
CanadaPost Small Packet Air |
$15 |
4 – 12 business days (not guaranteed) |
No tracking #, includes $100 insurance |
|
$0 - unlimited |
Canada Post Xpresspost |
$20 |
3 business days (not guaranteed) |
Includes tracking # and insurance |
International orders:
|
Order Amount |
Shipping Method |
Cost to Ship |
Delivery Time |
Details |
|
$0 - $199.99 |
CanadaPost Small Packet Surface |
$10 |
4-6 weeks (not guaranteed) |
No tracking #, includes $100 insurance |
|
$0 - $199.99 |
CanadaPost Small Packet Air |
$18 |
6-10 days (not guaranteed) |
No tracking #, includes $100 insurance |
|
$200 - unlimited |
Canada Post Small Packet Surface |
$15 |
4-6 weeks (not guaranteed) |
No tracking #, includes $100 insurance |
|
$200 - unlimited |
Canada Post Small Packet Air |
$34 |
6-10 days (not guaranteed) |
No tracking #, includes $100 insurance |
|
$0 - unlimited |
CanadaPost Xpresspost |
$67 |
3-10 business days (not guaranteed) |
Includes tracking # and $100 insurance |
Privacy
MiaMum™ Inc. collects and uses your information only to provide you with excellent customer service. If you wish, you may join our email list to be notified of promotions and other valuable offers. Group emails are generally sent out about twice a month, on average. MiaMum Inc. will never sell or distribute your personal information or email unless required to do so by law.
100% Satisfaction Guaranteed
If you are not satisfied with your purchase, you may return unused items (including original tags and packaging) for a full refund MINUS SHIPPING costs. Please include a copy of your receipt. Returns must be made within 30 days of your original purchase. If merchandise is defective or a mistake was made with your order, MiaMum™ Inc. will refund shipping costs as well as original merchandise cost.
Send returns to:
MiaMum Inc.
1010-82 Street SW
Edmonton, AB